42 Comments

  1. Mike Craft

    Wow, after reading this, I can’t figure out what you are, I guess the best I can come up with is renaissance man :). This next quoted part is AWESOME, i have been in IT 15 years and I never think of it, SHAME on me, but on my list to do ASAP, hopefully FAR FEWER tech support calls from home when the “internet isn’t’ working” :). I have been writing Perl/KSH/TCL for almost 20, this sounds like fun!!

    Thanks for the review too, although I despise Comcast, I am a happy U-Verse customer, with their top tier service(18/3, and that is exactly what I get, ALWAYS, I have a bandwidth monitoring script because of all of the issues I had in the past with Comcast and Time Warner screwing me on bandwidth, and I always got credit back when I showed them how crappy my bandwidth really was half the time, why should I pay 100% of their top tier fee when I am not getting the bandwidth?), although I live in North KCMO, the first city that Google picked(we won some kind of contest) to completely run a private fiber network with Gb speeds and cable TV (I am thinking about moving to get to their phase I area :D): https://fiber.google.com/about/. $120/mo for 1Gb (synchronous up/down I think!!) AND ALL cable TV??? Forgeddaboutit!

    This rocks:
    Second, I connect my modem, router, and main switch to that battery backup unit via a remote control Baytech power strip, which allows me to kill and restore power to any of those devices remotely — including via a Linux shell script that pings a number of sites to see whether everything’s working ok, and then automagically logs into the Baytech and reboots the modem and router if I’m offline (which fixes the issue more than 90% of the time)

    Reply

    1. I just added a new post that includes my setup and scripts for the remote power cycle. Feel free to steal and tweak for your needs, Mike! :)

      Reply
    2. June Helen

      Hi Mike, I picked up the new ARRIS TG862 from Comcast Store
      on Thursday. Am no guru. Have Comcast Triple Play. They took my
      existing modem which worked fine and gave me this new one. Well,
      after 2 days of trying unsuccessfully to get any phone dial tone or
      voice on my land line, I gave up. Read all the negative stuff about
      this company online. Am without any phone. Notice if anybody comes
      over with a cell phone, it goofs up their cell phone. I have no
      cell, just the landline, tv and internet service. Will return to CC
      store and return their ARRIS TG862 and hope to get my old modem
      back. Does anybody know why this modem killed my phone service? No
      dial tone, no sound. Cannot call out, people cannot call in. This
      is dangerous; what if emergency? Thanks for listening to my rant.
      June Helen

      Reply
  2. Mike Craft

    P.S. with U-Verse I am using their VOIP, but I have a brand new Ooma Telo and Ooma Linx (got on sale from Costco for $130 for both!) with two line capability (home and office lines) that I got the family for xmas, should save me $25/mo while I get 2 lines instead of my current one… and has AWESOME features and integration with Google Voice(VM transcription, access to VMs from the inet and sent to your cell, and so much more, oh yeah), pretty excited!

    Reply
  3. Doug Parrow

    Comcast indicates that it supports the TM822G (NCS) and TM822G (NIS), but I am unsure about the significance of the last three letters. The modem that I currently am leasing is a TM722G/CT. The modem sold on Amazon is listed as a TM822G/NA. Does that mean the one available through Amazon is not supported by Comcast?

    Reply

    1. The one sold through Amazon is the exact one I purchased, and it IS supported. I don’t believe the NCS and NIS letters are specific to the device, as I can find no reference to those model numbers and letters together, other than on the Comcast page. I believe Comcast is just staying that modem support NCS and NIS technologies (NCS is a variation of the Media Gateway Control Protocol (MGCP) signaling method to control endpoints, for example).

      Reply
      1. Doug Parrow

        Thanks, I’ll order one, relax, have several drinks, then begin the process of getting Comcast to recognize it.

        Reply
  4. Herbie Severe

    What is the best wireless router to use with the Arris TM822G?

    Reply

    1. Currently, I like the Cisco E4200. I buy them refurbished from the Cisco Home Store and then flash them with DD-WRT firmware. I’ll be posting a full review soon.

      Reply
      1. Herbie Severe

        Any links on exactly how to flash the router?

        Reply

        1. Yeah – check out the wiki entry for your router of choice at http://dd-wrt.com/. Be sure to follow the instructions closely, as installing the wrong version of the firmware could render your router useless. Also keep in mind that only the first version of the Cisco/Linksys E4200 is flashable. The E4200 V2 is not. Although, this is a great router even WITH the stock firmware, and there’s no need to change it unless you feel like tinkering. :)

          Reply
          1. Herbie Severe

            Well, I took a look at that wiki entry and I got got of scared to tell you the truth. I’m afraid that I might end up damaging my router. Have you posted any youtube video on how to flash the Cisco E4200? And do you have a condensed step by step instructions that was created by you. Please help. By the way, both the Arris TM822G modem and the cisco E4200 router are great products.

  5. Herbie Severe

    Success!!! Thank you Steve..

    Reply

  6. What do you have to do to get the Modem to work with Comcast? Did you have to take it to their office to have it addressed to your account or just plug it in and call them? Thinking about buying (don’t like paying $7 a month) but not sure how complicated it will be to set up. (I use my own wireless router). Thanks for any help you can provide.

    Reply

    1. Just call them and read them the serial number. They provision (configure) it to work on their end.

      Reply

  7. Thank you SO much, never expected a reply that quick. Great article with very useful information. Keep up the good work, it’s very much appreciated!

    Reply
  8. dave

    not much more than a rant of costs, then a note that most of the rant no longer applied.
    I was looking for a comparison from your old, or any other device.

    Reply

    1. Comparison is easy. My old device (a Linksys) was DOCSIS 2.0. This new Arris is a DOCSIS 3.0. No matter how much I may have liked my old modem (and I did like it), it would never be as fast on Comcast’s upgraded system as a DOCSIS 3.0. My Linksys didn’t support telephone service, this does. That’s pretty much it. :)

      Reply
  9. Ruth

    I’m so bummed!, price on this unit from amazon is now $160!
    after spending all day on phone w/ C.Cast, and researching
    online—then finding this great info! (thanks Steve!!)— I
    thought I was onto something I could commit to…Wrong :(….back
    to the drawing board….unless other model?

    Reply
  10. Lorraine

    Steve, You could be my twin, because you were where I am
    now. I’ve been on the phone with COMCAST for nearly 2 hours trying
    to switch my phone service from AT&T to COMCAST. The newest
    wrinkle – they said they are going to charge me $33 for a
    technician to come out to wire something. I want to be able to use
    my old land line handsets on the new phone service. Is that what
    you did and did you have to have someone come out to re-wire
    something with the old phone jacks?

    Reply
    1. RANDY

      Lorraine, I changed from AT&T to COMCAST. Be sure you plug your telephone line into jack T1. This is the left jack not the right one. The right jack is for a second telephone like a fax machine and requires a special setup from COMCAST. My problem occurred regarding my GE burglar alarm. COMCAST reversed the polarity of the telephone connections. This did not affect my existing telephones, only the GE unit. I had to pay $130 for the alarm company to come out and switch the wires to the alarm unit. Other than than I just plugged the T1 jack into a wall telephone jack just like AT&T. Hope this helps.

      Reply
  11. Todd

    Just checked, this modem is now selling for $239 on Amazon. Seems like price gouging to me… Rediculous

    Reply
  12. Dave

    Hey Steve,

    I have the ArrisTM822 and using Comcast as well. We’ve had it for a year or so. My problem is that randomly, but pretty predictably every morning, the Arris seems to shut down, lose signal, whatever you want to call it (I’ve never actually seen it reboot and turn off and then back on so I’m not really sure what happens. The net effect is that we lose internet and phone.) It will eventually come back up on it’s own but not quickly. (In the morning when this happens it’s actually a good alarm clock as my girls always walk out of their rooms and yell, “Wireless is out” ;-)

    Anyway, any thoughts on what might be going on? Do I just have a bum modem and need a new one? FWIW I rent this from Comcast and it does NOT have a back up battery.

    Thanks

    Dave

    Reply

    1. Hi, Dave. Could be a bad modem, or could be bad connection. In either case, it’s Comcast’s responsibility to address, since you’re renting the modem from them. Get your money’s worth by calling their customer service dept (1-800-COMCAST) and have them send you a replacement, or service the line.

      Reply
  13. Amit Singh

    Hi Steve,

    Your review motivated me to buy a used TM822G. I got it provisioned today which took about 3 hours on the phone and talking to about six Comcast staff! The reason was a dropped call and some Comcast staff not doing their job carefully in noting down the serial number, CMAC address, etc. Now it is working. Thank you for the detailed description.

    Reply
  14. Ruth

    Hey Steve~ I too wanted to purchase my own Modem to get away from paying Comcast the $7 a mo….NOW, $8 a mo.!!! Needing a Telephony type modem….coulda..shoulda bought one a couple years ago for around $90 from Radio Shack…and YES it had telephony! Now there outrageous $250 and more!**** Currently: After some techno-issues with Comcast they told me I should upgrade to a Gateway, they sent me one along with a box to return my current Modem; an Arris model: TM502G…telling me I would most likely be experiencing more problems “After the first of the year”. The gateway they sent me is an ‘Xfinity’ Gateway with (I think) model #TC8305C. What I’m not sure about, is DO I Really Need to switch these out or not? or does Comcast just want my old modem back to update its internal hardware and sell on Amazon for $300!!!!

    Reply
  15. Ruth

    PS, please notify me… (I forgot to check the boxes)

    Reply
  16. Fred

    I just went through this process, successfully, but with a lot of cursing directed at Comcast.

    I decided to purchase a modem right after paying my last cable bill, which was quite high. International long distance? Texting? No—a call to Comcast uncovered several rate hikes, including an increase to $8/mo for rent on the old cable modem.

    Step 1 was to threaten to leave for Verizon and drive the services and costs down to the bare minimum. That saved almost a third from the monthly bill.

    Step 2 was to purchase the Arris TM822. At this point, it was less about saving money than it was about not giving Comcast even an extra penny. I purchased the TM822A for around $70. The TM822A is identical to the TM822G without a battery. I also use a hefty UPS for my LAN, so the puny battery in the G isn’t of any use to me.

    Step 3 was to get Comcast to provision TM822, and this was a nightmare. The self-activation process didn’t work. Self-activation should be your first priority, but don’t be too optimistic. I spent almost a week of daily phone calls asking Comcast to fix it. None of the tier 1 techs could get it provisioned, and Comcast failed to call me back within 24–72 hours with tier 2 support, as they said they would. My strategy shifted to issuing daily complaints that my phone and internet didn’t work, which was true as long as my modem was attached. Finally, Comcast sent tech support to my home, and with the right phone calls the home techs arranged to get the TM822A provisioned and running in less than thirty minutes.

    Everything is working great now, and wget says that the TM822 downloads at the current 25 Mbps Comcast limit.

    Reply
  17. Myrna

    Hi hopefully you still comment on this post. I’m tired of paying $8 (yes that’s what they charge now) for my modem and want to buy one. So I’m reviewing comcast list to see which one to buy. I’m not a tech person by any means so this stuff confuses me but I do want to buy one that will work, so I’m trying to review the different ones they have listed. I noticed you used the Arris TM862G and wanted to know what you thought of it. Would you recommend buy a modem/router combo? I don’t need the modem to work on telephone lines (unless of course it’s needed for my internet). And if I were to purchase the modem you have and buy separate router what is “flash” mean? I’m so confused, any suggestion you can part would be much appreciated.

    Reply

  18. I was reading your post and wanted to just say that the Battery for this device would not provide Data during a power failure it is solely for eMTA purposes to provide Voice/E911 service during a power outage.

    Reply
  19. kb

    So I just jumped through all the hoops to “Own” a modem and get it activated. I purchased it from eBay, it was the Arris TM822. As soon as it arrived I plugged it in and got everything up and running without difficulty. I thought everything was good. I waited a few days to make sure everything continues to run and returned the rented modem to my local Comcast store. The customer service lady was unable to remove it from my account because they did not have my new serial number. I was instructed to call when I returned home and it would be removed from my account.

    This is when things got tricky. I spoke with several people at Comcast that couldn’t help me. Then I connected to the telephone department and the man told me that it is impossible to own a modem and continue to have Comcast telephone service. I explained that it was the Comcast website that directed me toward which modem to buy. I also tried to explain to him that I was talking to him using the phone connected to the modem that he assured me would not work, he didn’t like that response. I decided not to argue and just call back, which is exactly what I did. I spoke with a woman in the billing department, she was very helpful, when she couldn’t change my account she contacted someone in the telephone department and we were on a 3-way call. I explained the situation again, and after about 15-20 minutes the issue was resolved and I am told that the $8/month rental fee has been removed.

    I have not gotten a bill yet to confirm, but based on the conversation I believe that the issue has been resolved.

    I will repost if I have any addition problems or updates.

    Reply
  20. Shirley W

    I have Comcast Triple play- internet, cable, phone. I’m sick of their escalating prices and the Comcast Tech guy suggested I purchase my own modem specifically the Arris TM722G. I found the Region Supply, LLC, on line which seems to be a well rated business to purchase a modem from. They sell both the TM722G and TM822G. I see my rented modem from Comcast is the TM822G- so why would the tech guy have specifically told me to purchase the TM722G? Which should I buy? And should I be concerned about all the posts reporting what a nightmare it was to get their purchased modem recognized by Comcast? I’m afraid I don’t have the stomach to spend time and numerous phone calls to get my modem working. HELP?!

    Reply
    1. kb

      I purchased a TM822G online, set up was easy and it worked fine. The hassle came when I tried to get them to remove the lease rental fee from my old equipment, I was told initially that it was no problem, then when I actually called to remove it the man said that is impossible and if I was using my own modem it would work for a while then it would be disabled by comcast. I called back once again and they did take care of it, I had to work with someone in billing and someone in the telephone department to make it work. It was a hassle but in the end I am glad I decided to purchase the modem.

      Reply
  21. Bill Shurtd

    I wish I had NEVER gotten this Arris TM822G Modem. As soon as the tech installed it I lost my e-mail.I called Comcast for help again and again with NO results. Comcast help is Terrible. Then a supervisor came out and tried to get Comcast to fix my lost e-mail. He also had no luck. The loss of e-mail (I use Microsoft Outlook 2003) is not worth the unnoticeable increase in speed and the higher price.

    Reply
    1. Tony

      My daughter had a similar problem. Sometimes Comcast assigns a new email to your account when you get this telephony modem. Ask them what the primary email is on your account. If this does not help, sorry.

      Reply
  22. Butch

    Ah, I wish that comcast would upgrade their help, as they upgrade there services.. The tech help I got didn’t understand that the modem comes with a battery, so every time they ash me to turn off my modem it never really went off. I finally figured it out and took the battery out. It’s working now but my speeds both down and up are slower than what I had on my Surfboard mod: SB6120

    Reply
  23. A fan

    After verifying that Comcast supports personally purchased eMTA modems in my local area, I purchased an Arris TM822G from a reseller on eBay, going with one that promised a modem that worked with Comcast AND offered a return policy. I called Comcast when it arrived, and within about 20 minutes had it up and running. Comcast makes you talk to two people, one to get the internet working, and one to get the phone working. Both asked me where I’d acquired the modem, and I simply said “a reseller,” and that I didn’t recall the specific name. That satisfied them.

    I’m very happy with the modem, which replaces an all-in-one Cisco 9393 modem / wifi gateway that Comcast was renting me. I have signed up for the Blast! 105 Mbps down service, and with the Cisco, my max wired speed was ~120Mbps down, but it fluctuated greatly. Phone call quality also echoed a bit. With the new Arris, phone calls sound a bit better, and I am getting dependable wired speed of 126.15 Mbps down (upload still bites at 11.5 mbps). But the real reason I made the switch was for wifi. In getting a stand-alone modem and router, I could put the modem in my basement and my router on the main level. The net result is living room wifi speeds that are two to three times faster than they were (from ~30 Mbps to ~70-90 Mbps), and second floor wifi speeds that are twice as fast (from ~25 Mbps to ~60 Mbps). I purchased a Netgear Nighthawk AC1900 router which is amazing, as it offers fast 802.11n connections and is relatively future proof in supporting the new 802.11ac standard. I highly recommend the setup of TM822G + Nighthawk to anyone who’s on a faster speed tier with Comcast.

    Reply
  24. Larry

    I purchased my Arris TM822G about a week ago and added a wireless router, so far smooth sailing, it took 15 minutes for me to be up and running!
    My cable provider is Comcast
    My wireless router is made by Netgear/Nighthawk

    Reply

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