Rave: Leaking InSinkErator SST Hot Water Heater Tank Replaced Out of Warranty

Flush your Instant Hot Water TankPreviously, I made a post about how to extend the life of your InSinkErator SST Instant hot water tank. Then, a few months later, one of my tanks died. It started leaking and dripping water under the sink, which is never good.

InSinkErator SST Instant Hot Water Dispenser

InSinkErator SST Instant Hot Water Dispenser

Since there’s an 800 number listed on the front of the InSinkErator SST tank, I called it and was connected to a cheery Filipina voice. But after reading my serial number to her, she informed me of the bad news: the serial number reveals that my unit was built in 2008, and my three year warranty ran out two years ago.

But that’s when her heavy accent delivered these magic words: “InSinkErator is proud of their product quality and customer service, so I would be happy to send you a new tank, free of charge. The new tank will have a 90-day warranty, and you will be responsible for installing it yourself.”

Yes! A new unit (which would come with another 3 year warranty) is over $200 on Amazon, so even with just a 90-day warranty, I’m ahead of the game. And installing it is a breeze — I’ll just follow my own instructions in my previous post. :)

Based on my research, this leaking issue is pretty wide-spread, but InSinkErator made some design changes to their newer tanks (which I’m presuming my new one will be) to address the issue.

So, three cheers for InSinkErator’s customer service replacing an out-of-warranty product!

UPDATE: It seems like the out-of-warranty free replacements have ended. I had another tank that was out of warranty that needed replacement, and instead of replacing it for free, the customer service rep offered me a coupon code that was good for a limited time at their online store, which would allow me a large discount on purchasing a new one. With the discount, it was still cheaper than I could find anywhere else (including Amazon), and I did take advantage of the deal… but it’s no longer a free replacement. It’s still worth a phone call to get the discount code, if your tank needs replacement.

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  1. Yes, great customer service and standing behind their products! Our Insinkerator SST-Fltr hot water tank (manufactured 11/2009) began leaking in June 2013. Just like you we called their customer service after going without hot water for several months, not having time to deal with the problem until recently. When we called today they asked us to find exactly where the leak was. Ours was dripping from the bottom whenever we drew hot water (but not cold). After providing the serial number we were also told it was past the 3 year warranty, however, they would be able to provide a free replacement of a modified tank model that would integrate with our current hose connections and dispenser. We were told it would be our responsibility to install it once it arrives. Not bad.

  2. Pingback: Rave: Grohe & Insinkerator Customer Service | Steve Jenkins' Blog

    • William – we must both be having the exact same problem. Just called Insinkerator this morning, and I, too, was told that I would need to purchase a replacement :( :(

  3. Yep, they stopped sending new tanks out.. Even when I told her it soaked the bottom of my kitchen cabinet and ruined the wood. They gave me a coupon code for a new one. They must have had to replace a lot!

    • I had to replace another one at a different house, and was offered the coupon code, as well. With the coupon, it’s a better deal than I could find anywhere else (even online), but it’s still not as good a deal as “free.”

  4. I have two that leaked,Opened unit and found burnt broken tubing hose that sets against tank,Replaced with new tubing hose that i wrapped with electrical tape to prevent it from getting burnt up again.Poor design.Will see if this fixes the problem.

    • Doug! You are a naughty boy! Actually opening something up to understand how it works, improve upon the original design, and extend the life of the product! Manufacturers in our “throw it out” society hate people like you. But I salute you. :)

  5. Update ! I called to the 1800 number (to india) with a leaking unit from the bottom (the white plastic piece where the screw). I had to complain hard to talk to a manager, and them after I gave him the serial number, he gave me a code for a 65% discount. Final cost 144 for the new unit with filter..not bad ..but not free ;-(… Te unit is only 5 years old….I wonder if it is even worth it to get another unit or different brand …any recommendation ?..

  6. Thanks for this great customer service tip at Insinkerator. I called them today and learned my unit was manufactured in 2008 and out of warranty. They did not offer any discount coupon. I went ahead and asked if there was anything they could do to help me like offer a discount or some other suggestion. The rep immediately told me she could offer a 55% discount if I purchaed a rplacement on their website. She gave me a Promo Code which is good only for 5 days. Tip, if you have a receipt for the date of purchase and it’s within 3 years of the date of your call, they will still honor it and replace the unit free Otherwise, they revert back to the date of manufacture. It’s worth asking for a discount – they don’t offer it unless asked, based on my experience today.

  7. Correction from Arleen – I actually got a 65% discount when I placed my order! The $410 Insinkerator Hot Warter Tank cost me only $143. Now THAT’S great customer service! I added in two high end filters $150 worth and with discount they totaled only $50. Thanks so much for this fabulous tip and sharing your exoerience, Steve. I will definitely buy an Insinkerator product in the future.

  8. update II: After checking in the website the 65% off was real, costumer service told me the code it is for five days and one unit only (he told me I need the serial to get another coupon for the second liking unit). NOT true I order two units with the same coupon at 65 % off.BTW the new units F1000 come with filters BUT they don’t come with the snap-connect fitting. For contractors, I wonder if you can order 10 with coupon at $144 each ;-)…