customer service

Starbucks Logo 6
Warning: this blog post contains a link to explicit lyrics. Perhaps a similar warning should have been posted on the door of the Covington, WA Starbucks I visited on Friday, January 29, 2016. Even though I’m not a coffee drinker, I’m a fan of Starbucks’ food, their non-coffee drinks, and their […]

Rant: Explicit Lyrics Warning Label Needed at Starbucks?

Final assembled grill 18
I’ve been a “big stainless steel natural gas” barbeque grill guy for a long time. I’ve owned everything from entry-level Nexgrill units, to mid-level KitchenAid grills, all the way up to the big-daddy Viking grills. So this past Saturday, when my wife and I hit our local Costco, our intent was […]

Product Review: Traeger BBQ 400 Select

Grohe LadyLuxe Pro kitchen faucet 2
Fair is fair. When a company gets it wrong, I blog about it. When a company gets it right, I also blog about it. This week, a couple of companies got it right. The first company is Grohe, makers of high-end kitchen and bath products. They have the rare distinction […]

Rave: Grohe & Insinkerator Customer Service

Moen Valve Replacement 1
Water was pooling under our “backup” fridge in my garage, and so I figured something must broken with its refrigeration. However, when I pulled the fridge away from the wall to check things out, I discovered that the source of the water wasn’t the fridge… it was the shower faucet […]

Rave: Turns out Moen’s Customer Service is Just as Good ...

Mangroomer Customer Service Rocks 1
What do flashlight manufacturer Maglite, bathroom fixture maker Kohler, and manscaping maven Mangroomer have in common? Awesome customer service, that’s what. All three companies have impressed me in the past week with top-notch customer service. Maglite Rave First, I noticed last week that one of my C-cell Maglite flashlights was […]

Rave: Maglite, Kohler, and Mangroomer Customer Service

Blueline PowerCost Monitor Facebook Post 5
Initially, I had intended this post to be one of my “rant” posts. In fact, I’d already written it in my head after a frustrating day of wrestling with a combination of badly-behaved piece of network hardware and unhelpful front-line tech support personnel. Regular followers of my blog are familiar […]

Rave: Blueline Innovations Customer Service

Navigation Disc 1
I called the Cadillac toll-free customer service number earlier today, and a pleasant-sounding voice identifying himself as “Christopher” answered. I could tell from his accent and demeanor that he was Filipino (later in the call, when I told him that I’d been to the Philippines often on business, he confirmed that he […]

Rave: Cadillac Customer Service is Alive and Well