My initial review of the KOHLER Touchless Toilet Flush Kit was positive… except for the part where the unit started to magically flush the toilet all by itself in the middle of the night. I called it the “phantom flush.”
If you recall from my review, KOHLER promised to send me two new upgraded pieces to address the issue, and I finally got around to installing them and testing them out. It’s only been three days since installing the updated pieces, but I’m happy to report that the issue appears to be fixed, and that I can now once again flush my toilet by magic.
The two upgraded parts are the Battery Holder Assembly (part 1245975) and the Assembly Detail Cover (part 120998-A). Both parts were easily replaced, without any tools, in less than 5 minutes.
If you’re experiencing the phantom flush from the KOHLER Touchless Toilet Flush Kit, check the part numbers printed on the cardboard inside the top cover and molded into the plastic on the side of the battery holder. The part numbers on my old parts were 1219733-A for the cover and 1207316 for the battery holder. If you have the older version of either, call KOHLER and ask nicely if they’ll swap it out.
I’ll update this post again if the phantom flushes return, but for now it looks like Kohler Customer Service strikes (in a good way) again!