How to Cheaply Fix a KitchenAid / Whirlpool Ice Maker by Just Replacing It 21

If you’ve got a KitchenAid (or Whirlpool, or Kenmore) fridge with an ice maker that’s not making ice, don’t call the repairman. This is a very easy (and relatively inexpensive) fix that you can totally do yourself. These same instructions will work for any similar Whirlpool, Maytag, Kenmore, Amana, or JennAir refrigerator, since they’re all made by the same company and (for the most post) all use the exact same replacement parts.

A couple of months ago (after my epic saga with my KitchenAid fridge’s dead control board), that same fridge’s ice maker stopped making ice. Ok, so it didn’t completely stop at first… it just kinda made wimpy little wanna-be cubes of ice, and then it stopped altogether. Excited by another challenge, I grabbed my tools and test equipment, then started pulling things apart.

I jumped on YouTube and found this excellent video explaining how to remove the ice maker. Even though it says it’s for a Kenmore fridge, it was the exact same procedure for removing it from a KitchenAid:

I also found a number of troubleshooting videos to help diagnose and repair a failing ice maker. I used the “wire trick” to attempt to manually trigger the ice making process. I tried taking it apart, cleaning all the contacts, and putting it back together. I tried all the “tricks” I could find on YouTube and the blog-o-sphere… but nothing seemed to work. After eliminating all the other possibilities, I concluded that the motor was simply dead (and I’d later find out I was right). I started shopping online for a replacement motor.

As always, I started by using my fridge’s model number to search for the part I needed (to make things easy, I snap photos of my appliance’s model and serial numbers, then type them into a Google Sheets spreadsheet so I can access them from anywhere — including a parts store).

I searched for “KSCS23INSS00 ice maker part number” and discovered that the Whirlpool OEM part number for my KitchenAid ice maker was 2198597, but that part number would replace any of these identical ice makers from Whirlpool, Kenmore, Amana, JennAir, or MayTag; W10122502, 626663, 1016069, 2198678, AH869316, EA869316, PS869316, or W10190960.

Using the new part number, I started shopping for replacements. I found I could buy the whole ice maker unit from a number of online parts sources between $107 – $110 (brand new). Some locations like PartsSelect even provide helpful videos on how to replace them (which I recommend watching). I could save a bit of money if I just bought the motor assembly portion, which was slightly cheaper at between $80 – $95 (there were also helpful videos).

But as it has so many times before, came to my rescue. First, I found this complete Whirlpool Icemaker 2198597 for $78.31 (including free Prime shipping). I figured that would be way cheaper than getting the repair dude to come out, plus I’d be buying the whole unit for less than the cost of just the motor module from the other places… so I almost clicked the button to just go ahead and just buy it.

But then, I saw that tiny little link near the bottom of the item description that said “6 used from $46.46” — and I was intrigued.

I mean, who sells a used ice maker on Amazon? The answer is: nobody. The “secret” is that they’re not actually used, but are actually ice makers that have been purchased and then returned to At that point, Amazon can’t sell them as “new” any more, so they sell them through their “Amazon Warehouse Deals” program. Sometimes the packaging is missing or damaged, and sometimes there might be a tiny scratch somewhere on the plastic. Amazon will always tell you the item condition (such as “Very Good” or “Like New”) and how much of the surface area might be affected (sometimes they actually say “less than 1%.”) But these items are good as new, work perfectly, come with Prime free two-day shipping,  and can be returned like any other Amazon purchase. As of the writing of this article, the cheapest one I could find on there was $61.05. I lucked out and found one for $46.46.

But whatever the cheapest one there is that’s sold by Amazon Warehouse Deals, just go ahead and grab it. Why was mine only $46? Because they said the original packaging was damaged. So when it arrived, and I took it out of the box, here’s what it looked like:


KitchenAid, Whirlpool, Kenmore ice maker with "damaged" packaging

KitchenAid, Whirlpool, Kenmore ice maker with “damaged” packaging

There’s a small rip in the plastic bag. Other than that, the unit was perfect! I placed the new unit (on the left) next to the old unit (on the right) to compare them. The easiest way to tell them apart is the newer unit has a darker and shinier brown non-stick lining on the metal tray where the ice cubes form, while the old unit’s tray looks weathered:

Side-by-side comparison of the new and old KitchenAid / Whilrpool ice makers

Side-by-side comparison of the new and old KitchenAid / Whilrpool ice makers

With both units side by side, I noticed one very minor difference between the new ice maker and the old one. Look closely and see if you can find it. I didn’t know if it would make any difference once installed (looking back, probably not), but I didn’t want to take any chances. Besides, I’d already taken my old one apart previously when troubleshooting it, so I knew it was just a matter of a few screws and less than 5 minutes to partially disassemble both units and move the slightly different part from the old ice maker to the new one.

Did you find the difference? My old unit had a smaller “bucket” on its right side that catches water flowing from an overhead rubber tube into the unit, and the newer unit had a larger one. This photo shows my old bucket (now attached to the new ice maker) with the newer (but larger) bucket next to it:

Larger "bucket" next to the smaller one

Larger “bucket” next to the smaller one

I had to pull off the motor assemblies from each unit to swap out the buckets, but that gave me a chance to compare them, too:

Comparing the old and the new

Comparing the old and the new

Here’s a close-up of the old (broken) motor on the right, with the replacement unit’s motor on the left:

Comparing motors side-by-side

Comparing motors side-by-side

The units look identical (except for the sticker placement), but I like to tell myself that they hopefully found a better motor supplier and that this ice maker will last more than seven years. Probably not, but at least I’ll know how to replace it again in seven more years. 🙂

A few minutes later, everything was back together and my ice maker was back inside the freezer (this photo was taken before I installed the front cover):

Replacement ice maker back in the freezer

Replacement ice maker back in the freezer

I closed the door, crossed my fingers, and let some time go by. Every now and then I’d hear the magical “hissing” of water flowing into the ice maker, and then later hear the “clunk clunk clunk” of 8 cubes at a time falling into the in-door ice bucket. Behold!

Ice, Ice, baby!

Ice, Ice, baby!

Do some of the “tricks” available online work to fix your ice maker? Probably — if it’s just a loose or corroded connection. But chances are high that the problem’s going to lie with one of the electrical points in the system, which is going to either be the motor that rotates the arms to eject the ice, or the thermostat that regulates the heating of the ice when it’s time to dump the ice.

For $40 – $60 plus literally 5 to 10 minutes of work (and it will probably only take you 10 minutes if you’re missing an arm) to pop in a brand new unit, at some point it’s just not worth wasting your time trying to hack your way around a broken appliance… especially when no “trick” in the world is going to fix a dead electric motor.

If you’re not paying for the repair guy, and you just want to look like a hero and have a working ice machine again, sometimes the cheapest fix is to buy a new one on the cheap (with 2-day free shipping!) and install it yourself.

Again, for your reference, here are the links to the new and “used” (cough, cough) ice makers on Amazon:

WARNING: Do not be fooled by items on Amazon like the “ERP (Exact Replacement Parts) Icemaker” or “RIM597 Replacement Icemaker” being sold by companies like PartsHouseSupply or Supco. I’ve linked to them only so you know what to avoid, and not so you can buy them (seriously… don’t buy them).

Even though they might reference the OEM part number in their description, these are not KitchenAid or Whirlpool OEM factory parts. When it comes to major appliances, stay away from anything that says “replacement” and stick with the factory parts. Those units I mentioned (and others like them) are cheap “replacement” units that are even worse than the factory parts. They will not fit exactly the same, and they will not work as well. Hear me now, believe me later. Don’t be tempted by the extra $20 in “savings.” You won’t actually save anything, and will end up with a badly fitting unit that spills water all over your freezer… and you’ll wake up to a frozen mess. Sometimes the cheapest isn’t the best value, and that’s the case with ice makers. Buy factory original parts… but buy them smarter. 🙂

As always, I welcome your questions, comments, and suggestions below!

  • Looks like the new motor has much better ventilation. Did the old motor get too hot? Maybe. I look for those kinds of changes over time. Ventilation slots appearing in later models tell us something.

    • Hi, Michael. You could be right. The older one has the same openings on the back, but the sticker covered them up! But the motor doesn’t move fast, and it’s working in a sub-zero environment, so I don’t know whether or not heat was the culprit. I suspect that maybe it was a power surge or brown-out, since it was only after my control board issue that I put this fridge on a surge protector. It’s a $2 Chinese motor, so maybe I should feel lucky I even got 7 years! LOL 🙂

  • Laura Mae

    Did you ever have an issue where the ice bucket wont completely lock into place? It engages with the part below it and the part in the bucket turns when you push the ice dispensor on the front BUT the bucket wobbles and there is a gap under the bucket vs your pic there is none. The blue push button is working.

    • anthea

      hi – we have the same problem – would you mind sharing with us what you did? Our ice maker is working but the bucket won’t fit in and so ice cannot be dispensed through the door. Help. Thanks

  • Randy717

    My kitchen aid as pictured seems to get stuck on crushed ice and wont return to normal ice. Is that an internal switch in the door pad? Also the bucket seems to freeze to the turning gear and will not release to be removed and thus will continue to spit out until the bucket is empty. This certainly seem to be bad designs.

    • Hi, Randy. Yes, that could be an issue with the button inside the door, or possibly a separate control board that runs the ice dispenser.

  • Marco

    Thank you Steve for the credit in the Power Inverter experience. I just purchased a new Ice dispenser part 2212363 motor for 54.00 on eBay. It’s used. Will install by October 18th. Also buying a power surge to avoid all this again.

    • Nice! $54 is a good deal. Let me know if it works! 🙂

  • LOL – yes. I think a LOT of appliances have that mode. 😉

  • That looks like the one I got!

  • Let me know how it goes!

  • Hi, Amy. It’s a very simple fix, and I know you can do it. The hard part is finding the best deal online. 😉

  • Yep! That’s part 2198597. Same as my old one!

  • Amy Holland Hendrix

    Life has been interesting. I had been swamped with things and really did not have time to address the issue with my ice maker and both my son and I had prayed that it would just begin working. HA!!! Well, interesting thing is, it did!!! It randomly started working this past week. What is so funny is that I had set aside time the next morning to work on it and around 2 am I had gotten up to check on something I had forgotten to do and heard ice falling into the ice box. I could not help but laugh. Well the good thing is that I have the parts and your helpful video should it decide to stop working again. Thanks so much for providing such great information and help. I hope you continue to do so. I would certainly pass on your website to anyone that needs it.

    • Wow! That’s awesome! Well, it’s a mechanical device, so it will die eventually. Glad you have the parts on hand so your downtime is minimal when it does! 🙂

  • It could be the switch that triggers the dispenser motor, or it could be the motor itself. Mine hasn’t failed on me (yet?) so I don’t have any specific troubleshooting tips, apart from testing to isolate the problem and then replace that part.

  • james pupello

    Good job! Great info. I just bought a $3k kitchen aid fridge a few years old from Craig’s list for $300 ice maker not working. This was very helpful.

  • I think that’s a very good assumption regarding the grease. Please let me know what you find when you crack yours open!

  • Sue

    Hi Steve, I am having trouble with model numbers for the ice maker. My ice maker system looks very exactly like the 2198597 – no bucket drip change needed. We have a Kitchenaid KSCS25FVss02. On the icemaker itself we have number W10190960. On some sites this number is coordinated with 2198597, but when I do the classic searches for an ice maker for my model, a more expensive model spits out and it’s not available on Amazon. W10272869. And, when I go to the 2198597 sites, they say it may not be compatible with my freezer. We are at the 7 year mark too and need a new assembly unit. Did you or anyone else by chance see the number on your old unit? Can you see the number?

  • Donna Diaz

    We have a KitchenAid refrig KSCS25FVMS01. the problem seems to be the ice is not dumped. When the ice maker attemps to add water into the tray the water is just empted into the inside of the freezer. We would appreciate any ideas you would have on this issue. Thank you so much for taking the time to post this information online.

  • Patty Parker Adams

    Wire Trick Question… in the YouTube video for the “wire trick” the machine is perpendicular to our ice machines. Mine looks like yours. How did you do the wire trick as the motor assembly is up against the fridge side? Did you remove the unit first and then do the trick somehow? Thinking I might just buy a new one as Amazon has one for $40 currently in my cart lol Thanks! -Patty